Popular Departments You Will Find In Hotels.
Hotels do have multifaceted systems. They are intertwined and work in unison to provide quality services to customers. The quantity of departments is dependent on the category in which the hotel lies. Hotels with higher ranks are expected to have more departments. This article looks at the basic hubs in a basic hotel.
Customer care and reception is the first point of contact with most clients. The section is highly influential because it represents the image of the hotel. The workers in the section should be highly skilled when it comes to customer interaction. They must treat customers with courtesy and be able to work under pressure. They are in charge of responding to client inquires and managing check-in or check-out processes. Thus, they should be bright to make certain that the institution does not incur losses due to skippers.
Food and beverage department provides the main items of the trade. The department is divided into two. These are namely the food preparation department and the food service staff. The kitchen must be staffed with highly skilled chefs. The waiting staff also play the role of guest relations. Hence, they should be able to keep the high standards of the hotel.
Bedding and other accommodation needs of the customers are catered for by the housekeeping section. They maintain high levels of hygiene in hotels. They should be trustworthy as their work is sensitive. They sometimes handle the property of customers. Housekeeping staff with no integrity may cause losses and possible court cases for the hotel. Thus, the staff in this division should be thoroughly vetted before getting hired.
Hotel custodians make it easier for customers to settle. In some cases, the staff might be required to take up the task of driving the customers. Others may be valet service staff that simplify the checking in of guests by finding parking. What is more, some hotels provide taxi services but, customers pay more.
The marketing section deals with services that are off site. It entails setting up and attending conferences, events and other marketing procedures. Staff in the department interact with potential customers.
The back office section also exists. It makes certain that all other departments work well. The back office department includes the procurement and accounts department. All departments in the hotel get the products they use from procurement offices. They also keep records of the items they disburse. The accounts branch makes certain that all the undertakings of the hotel have returns. Other additional departments include entertainment. It relates to recreational activities such as swimming and gaming.
In summary, hospitality operations can be challenging to run. Nonetheless, allocating the different needs of customers to various sections makes things easier. Most importantly, clients get to enjoy the best experience.