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Six Features Your Business Phone System Should Have Effective communication is necessary if you want a successful business. When it comes to picking a telephone system, you should have a variety of things in mind. One of the major factors you should consider is the type of features you expect to have. Phone systems are only as good as the features they come with. Below are six impressive features that you should definitely have for your business phone system. Voicemail Every phone system on the market today has a voicemail feature. However, these features vary according to providers. Some voice mail features allow you remote access to your messages no matter where you are. So, whether you are using a remote voicemail system or just the phone itself, you are still able to get access to voice messages wherever you are. Phone Conferencing This feature allows you to connect to multiple people through multiple extensions. When buying a phone system with this feature, it is important to know the maximum number of lines it can connect to at a given time. You should also test the sound quality of the speaker on the phone to ensure that all your conference calls are audible.
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Auto Attendant If you are very busy or maybe have a little cash to employ a call center solution, then you definitely need this. In today’s world, a business without an automated phone attendant is often considered unprofessional. Such software simply take the place of a real receptionist. It is capable of delivering a variety of messages including directions, and information regarding business hours.
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Caller ID Sometimes it may be impossible for business people to answer all their incoming calls because of how busy they get. This feature is efficient because it allows you to choose how to handle a particular call. By looking at the caller ID, you can know, which calls are business related, and those that are not. Besides, using this feature enables you to determine which calls should be responded to first. Nevertheless, it is always good to note that it is never a bright idea to have your business number being used for other non-related matters. Music on Hold Feature A research by the telemarketing magazine revealed that 80% of callers are normally put on hold. The research also showed that 60 % of them tend to hang up if they experience silence. Having music playing in the background encourages callers to remain on the line. You can also keep them engaged by using messages other than complete silence. Forwarding Call You can use this feature to forward your inbound calls to a more accessible device such as your cell phone, or another office phone instead of it going unanswered.In some cases, the hunt group technique is used, and the call is forwarded to a series of numbers until it is eventually answered. Evidently, phone systems have a range of features. It is up to you to research and find out, which ones your business requires most. However, there is no law against having all of them if possible.